support policy

We are dedicated to providing exceptional support for our WordPress themes and plugins. Our support team is here to assist you in maximizing the potential of our products.

Our Commitment

At wpcodevibes, we are dedicated to providing exceptional support for our WordPress plugins. Our support team is here to assist you in leveraging our products to their fullest potential.

Support channels

  • Primary Channel: Our Support Ticket System is the main avenue for support. This ensures that your queries are tracked, managed, and resolved by our experts.
  • Community Forum: Share insights, ask questions, and engage with our community for additional assistance and knowledge sharing.
  • Documentation & FAQs: Extensive documentation, user guides, and FAQs are available for immediate help with common issues and questions.

Scope of Support

  • Assistance with product installation and configuration.
  • Addressing issues arising from product features and functionalities.
  • Guidance on updates and basic troubleshooting.
  • Not Included: Customizations, including code changes or custom features.
  • Third-party plugins or themes not developed by wpcodevibes.
  • Hosting, server environment, or software issues.

Support Hours

  • Our support is available Monday to Friday, 9 AM to 5 PM (Time Zone).
  • Closed on weekends and public holidays.

Response Time

We aim to respond to all queries within 24-48 hours during business days. Response times can vary based on the complexity of the issue and current ticket volume.

Best Practices for Submitting Support Requests

  • Provide Detailed Information: Include as much relevant information as possible (e.g., website URL, specific issue details, steps to replicate the issue).
  • Be Clear and Concise: Clear, concise descriptions help us understand and resolve your issue faster.
  • One Issue Per Ticket: To ensure efficient resolution, please open separate tickets for different issues.

Support Etiquette

Mutual respect and courtesy are paramount. We are here to help and ask that interactions remain professional and polite.

Limitation of Liability

Our support does not include fixing issues caused by user error, third-party plugins/themes, or other factors beyond our control.

Policy Changes

wpcodevibes reserves the right to change this support policy at any time. We encourage you to review it periodically.

Support Form (#4)

FTP/SFTP Credentials

We may need these details to edit/ upload our plugin files